Exchange & Replacement Policy
At Ghazala Couture, customer satisfaction is our priority.
If you are not completely satisfied with your purchase, please review our exchange policy below.
Exchange Eligibility
Products are eligible for exchange if:
- Exchange request is made within 7 days of delivery.
- Item is unused, unwashed, and in its original condition.
- Original tags and packaging are intact.
Non-Exchangeable Items
The following items cannot be exchanged:
- Sale or discounted products
- Customized or altered items
- Used or damaged products caused by the customer
Wrong or Damaged Items
If you receive an incorrect or damaged item, please contact us within 48 hours of receiving your order.
Our team will review the request and arrange a replacement if applicable.
Size Exchange
Size exchanges are subject to product availability.
If your requested size is unavailable, our support team will assist you with alternative options.
Refund Policy
We currently do not offer cash refunds.
Only exchanges or replacements are available according to this policy.
Shipping Charges
Customers are responsible for exchange shipping charges unless the error was made by Ghazala Couture.
Need Assistance?
Email: ghazalacouture.sa@gmail.com
Phone: +92 311 7725251
